Bonus Terms and Conditions

How these bonus terms apply

These Bonus Terms and Conditions apply to every bonus, free spin, cashback offer, tournament and prize draw we make available. They form part of your agreement with us and should be read together with our general Terms and Conditions.

Each promotion also carries its own terms, shown next to the offer in the cashier or in the promotions area of your account. Where those terms differ from this page, the terms published with the offer apply; where they are silent, this page fills the gap. By claiming a promotion you accept both.

1. You must be 18 or over. We hold a gaming licence and verify accounts, so we may ask for identity or address documents before a promotion is credited or a withdrawal is paid.
2. You must hold one account only, in your own name, with details that are accurate and up to date.
3. Promotions are personal to you. They cannot be transferred or shared and have no cash value until the conditions attached to them are met.
4. Unless an offer says otherwise, you may hold one active bonus at a time. The next becomes available once the current one is completed, expired or cancelled.

Claiming a promotion

Promotions are claimed in one of three ways: by opting in before you play, by entering a promotional code in the cashier, or automatically when a qualifying deposit is made. The offer terms say which applies.

• Opt in first. Play that takes place before you opt in does not count towards the offer.
• Meet the qualifying deposit. Deposits below the minimum shown in the cashier, or made with an excluded payment method, do not trigger the promotion.
• Double-check the credit. Bonus funds, free spins and any open conditions appear in the promotions area of your account. If an offer has not arrived as expected, contact us before you play on.

Free spins are credited to the game or games named in the offer, and winnings from them are paid as bonus funds unless the offer states otherwise. Where an offer is limited to one claim per person, household, device or payment method, we apply that limit as published.

Wagering requirements, stakes and expiry

A wagering requirement is the amount you need to stake before bonus funds, or winnings from them, can be withdrawn. The multiplier, what it applies to and the games that count are set out in each offer.

How wagering is counted

• The requirement is applied either to the bonus alone or to the deposit and bonus together, as the offer states.
• Games contribute at different rates. The contribution for each game category, and the games that do not count at all, are listed with the offer.
• Where your balance holds both cash and bonus funds, stakes are taken in the order described in the cashier.
• Voided or cancelled bets, and stakes placed to cover both sides of an outcome, do not count towards the requirement.

Stake limits and expiry

• While a requirement is open, a maximum stake per spin, round or hand applies, and some game features may be unavailable.
• Bonus funds and free spins are valid for the period stated in the offer. Anything unused at the end of it is removed, along with winnings still tied to it.
• Your progress towards a requirement is shown in the promotions area of your account.

Withdrawals and cancelling a bonus

Cash funds in your balance remain yours and can be withdrawn at any time, subject to verification and to the methods and minimum amounts shown in the cashier.

• If you withdraw while a wagering requirement is open, the bonus and any winnings still tied to it are removed, unless the offer says otherwise.
• Some promotions cap the amount that can be converted into cash. The cap is stated in the offer terms, and anything above it is removed when the requirement is completed.
• You can cancel an active bonus in the promotions area of your account or by asking our support team. Cancelling removes the bonus and anything won from it; your cash balance is unaffected.
• Where a promotion is credited in error, or claimed in a way the terms do not allow, we may correct the balance and recover the amount credited.

Where possible, withdrawals are returned to the method you used to deposit.

Conduct that ends a promotion

Promotions are meant for ordinary play. We may remove a bonus, void winnings from it, or withdraw access to future offers in any of the following situations.

• The same person, household or device holds more than one account, and those accounts are used to claim the same offer.
• Stakes are placed in patterns designed only to clear a wagering requirement with little or no risk to the player.
• A payment method that does not belong to you is used to fund the account, or a deposit is disputed, reversed or charged back.
• The details on the account are false or incomplete, or verification is not completed when we ask for it.
• There is an attempt to benefit from a fault in a game, a pricing error or a mistake in the way an offer was published.

If we act under this section we will tell you, and you can ask us to look into the decision through our complaints process. We keep records of play and of promotional credits for this purpose.

Changes, safer gambling and getting in touch

We may add, change, suspend or end a promotion at any time and may update this page. A change does not affect a bonus already credited to your account unless it is needed for legal or regulatory reasons, or to correct an error. The version published here is the one that applies.

A promotion should never be a reason to stake more than you planned to spend.

• Our games are for players aged 18 and over, and we check age at registration.
• You can set deposit, loss and session limits in your account, take a time-out, or self-exclude for a longer period.
• GamStop lets you self-exclude from licensed online operators in a single step.
• GambleAware, GamCare and the National Gambling Helpline offer free, confidential support and information.

If anything about an offer is unclear, our live chat is open on site, you can e-mail support@casinoluckycarnival.co.uk, and questions about a specific promotion can be sent to promotions@casinoluckycarnival.co.uk.